Refund policy

At CryoGear, every decant is hand-poured from an authentic bottle, and many of our products are opened or used by their nature. For the safety and hygiene of all our customers, the following policy applies.

Final sale — non-returnable items

For health and hygiene reasons, the following are final sale and cannot be returned, exchanged, or refunded once shipped:

Decants and travel sprayers (2.5 ml, 5 ml, 10 ml, and all poured-to-order sizes)
Genuine Samples / Discovery Vials
Any fragrance that has been opened, sprayed, or used

Returnable items

Sealed, unused, full bottles from Cold Storage and other unopened products may be returned within 14 days of delivery, provided they are in original, unopened condition with any seals and packaging intact. To be eligible:

The item must be unused and in the same condition you received it.
You cover return shipping; we recommend a tracked, insured method.
Original shipping charges are non-refundable.

Damaged, defective, or incorrect items

If your order arrives damaged, leaking, defective, or incorrect, contact us at briang@cryogear.com within 7 days of delivery with your order number and photos of the item and packaging. We will replace the item or issue a full refund, including shipping, at no cost to you.

How to start a return

Email briang@cryogear.com with your order number and reason for return. We will confirm eligibility and provide instructions. Returns sent without prior authorization may not be accepted.

Refunds

Once we receive and inspect an eligible return, we will notify you and process your refund to the original payment method within 5 business days. Depending on your bank or card issuer, it may take an additional 5–10 business days to appear.

Order changes and cancellations

Because decants are poured to order, you may change or cancel an order only before it has been poured or shipped. Contact us as soon as possible; once an order has shipped it cannot be cancelled.